Frequently asked questions

Kitchen questions are almost always measurement questions. These are the ones that come up before anyone has chosen a finish.

Planning

Do you install?

No. We are an online retailer and we supply units and fittings. Installation is a separate trade and we do not arrange it, quote for it or take responsibility for it.

Is anything listed yet?

Not yet. The shop is set up and the policies here are live, but the range has not been loaded. Write in with your measurements and we will tell you what we can source.

What decides the layout?

The fixed points do: the sink, the hob and the door swing. Everything else is arranged around them, and moving either the plumbing or the gas is a trade job rather than a cabinet choice.

Delivery, returns and money

How long does delivery take?

Orders are packed in 1-2 business days. Delivery is 3-6 business days door to door to a metro address and 5-10 business days elsewhere in India. Free shipping on orders of ₹1,499 and above; a flat ₹49 applies below that.

What if it arrives damaged?

Write in within 48 hours of delivery with photographs of the carton and the item, and we replace it or refund it.

How long do I have to return something?

10 days from delivery, unused and in the original packing. Full conditions are on the Return and Refund Policy page.

How can I pay?

UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept cards, net banking, wallets or EMI, and we never ask for card details over the phone or by email.

Tax

Is GST added on top?

No. Registration under GST becomes compulsory only past a turnover limit set in India, and this shop has not reached it, so we are not registered. Nothing labelled GST is added on top of a listed price, and no GST tax invoice with a registration number can be raised — what the product page shows is what you pay.

Anything else

If the question is not here, write to us. Replies go out within 1 business day on working days. Customer service: 10:30 AM – 7:30 PM IST, daily